SHIPPING & DELIVERY POLICY
At Harper & Ro Gifts, we know you're excited to get your merch! Whether you're ordering school spirit wear, team apparel, graduation gear, or custom gifts, we want you to know what to expect from production to delivery.
Where We Ship
Harper & Ro Gifts offers shipping throughout the United States, subject to product eligibility, carrier service availability, and checkout options.
Available shipping methods and rates are provided during checkout or included in your custom order quote.
Production Time vs. Shipping Time
Production time and shipping time are two separate things.
Because many of our products are created specifically for each order, we need time to prepare your merchandise before it's ready to ship.
Production timelines vary based on the product, order size, customization, material availability, and current production schedule.
For applicable custom orders, production begins only after all required payments, artwork approvals, customer information, and materials are confirmed.
Shipping time begins after your completed order has been handed over to the carrier.
Any turnaround estimate provided by HRG does not automatically include carrier transit time.
Shipping Methods & Rates
Harper & Ro Gifts primarily ships orders through USPS Priority Mail Flat Rate services.
Shipping charges are calculated based on the applicable shipping method and package requirements. Shipping costs are the customer's responsibility unless otherwise specified in an approved quote or promotion.
Production time and shipping time are separate. Shipping begins once your completed order has been handed over to USPS.
Rush Orders & Expedited Shipping
Need your merchandise by a specific date? Let us know before placing your order.
Rush production requests may be considered based on curren
availability, materials, production requirements, and your requested deadline. Additional fees may apply.
Expedited shipping does not shorten production time.
Please contact us before ordering if you have a time-sensitive event or deadline.
Package Tracking & Insurance
We want your merch to arrive safely!
All orders shipped through our standard USPS Priority Mail Flat Rate service include tracking and up to $100 in USPS insurance coverage for eligible shipments.
This coverage is provided by USPS and is subject to its terms, exclusions, and claims requirements.
Orders valued above $100 may require additional insurance coverage, which will be addressed when applicable.
Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
Please double-check your information before completing checkout.
If an incorrect address results in a returned package or requires reshipping, additional shipping charges may apply.
Contact us as soon as possible if you notice an address error. Changes may not be possible once an order has shipped.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact support@harperandro.com with your order number, tracking information, and photographs of any damage.
We'll help review the situation and provide information about the USPS claims process.
Insurance claims are subject to USPS eligibility requirements, documentation, and approval. Insurance coverage does not guarantee reimbursement for every shipping issue.
Local Pickup & Delivery
Local pickup or delivery arrangements may be available depending on the order.
If applicable, pickup or delivery details will be confirmed with you before fulfillment.
Please do not arrive for pickup until you have received confirmation that your order is ready.
Questions About Shipping?
We're happy to help!
For shipping questions, delivery concerns, or order-related assistance, contact support@harperandro.com.
Harper & Ro Gifts