FAQs
How to Order
Ready-Made Designs
- Submit your artwork electronically for review and approval
- We'll contact you once your design is received and verified
- See artwork requirements below for file specifications
Custom Designs
- Schedule a consultation via phone, email, or in person
- Discuss your vision, design options, and color choices
- Receive expert guidance throughout the design process
Processing Times
- Standard orders: 7-14 business days after design approval
- Large orders (50+ items): May require extended processing time
- Rush orders available upon request (additional fees apply)
- Please allow extra time during peak holiday seasons
Artwork Requirements
- Resolution: Minimum 300 DPI
- File Format: Transparent PNG only
- Design Services: Artwork setup/modification available at $25 per hour
Quality Merchandise
We pride ourselves on using premium quality apparel brands:
- Basic: Gildan, Fruit of the Loom
- Intermediate: Comfort Colors
- Premium: Champion, Bella Canvas
All brands are available in multiple colors and fabric styles to suit your needs.
Size Guide
- Detailed size charts available for all brands
- Measuring guide provided for accurate sizing
- When in doubt, we recommend sizing up
- Youth and adult sizes available
Shipping Options
- Standard Delivery: 7-10 business days from design approval
- School Delivery: $30 flat fee (within 25-mile radius to receiving area)
- Local Pickup: Free at our facility
- Carrier Shipping: Current rates apply via USPS, FedEx, or UPS
Payment Options
We offer multiple payment methods for your convenience:
- Digital payments: PayPal, CashApp, Venmo, Google Pay, Apple Pay
- Credit Cards (3% service charge applies)
- Cash
- Payment plans available
Most orders require a 50% deposit to begin production.
Bulk Orders
- Special pricing available for orders over [X] items
- School and team discounts available
- Corporate accounts welcome
- Request a quote for large orders
Returns & Exchanges
Custom Orders
Custom products are crafted specifically for you, therefore:
- No refunds or exchanges unless the error is on our part
- Report any errors within 48 hours of delivery
- Incorrect items will be exchanged or credited to your account
- Please note: Minor variations between items are normal, and colors may appear different on various displays
Non-Custom Orders
We want you to be completely satisfied with your purchase:
- Exchanges available for defective or damaged items
- Contact us promptly to arrange your exchange
- Original condition and packaging preferred when possible
Care Instructions
- Wash inside out in cold water
- Tumble dry on low heat
- Do not iron directly on printed design
- Follow brand-specific care labels for best results