At Harper & Ro Gifts, LLC., we take pride in crafting custom-made products tailored to your preferences. As such, all sales are considered final due to the unique nature of our offerings. However, customer satisfaction is our priority, and we are committed to addressing any issues that may arise.

If an error occurs on our end, we are more than happy to facilitate an exchange for the correct item or provide store credit. Kindly inform us within 48 hours of receiving an incorrect product. Please be aware that since each order is individually crafted, variations may occur from piece to piece, and colors might differ based on monitor settings.



Make the most of your shopping experience with our exclusive promo codes, gift cards, or store credit. Ensure you apply these discounts during the order placement process, as we are unable to make adjustments once an order is confirmed.



In the rare instance of an item arriving damaged, please reach out to us within 48 hours. Your satisfaction is important to us, and we will expedite a solution to address the issue promptly.



We understand that unforeseen circumstances may arise. For defective or damaged items that cannot be repaired, we offer exchanges. To initiate an exchange, email us at and request a return authorization number (RMA) within a reasonable timeframe. It's crucial to note that exchanges are only accepted before the item leaves our warehouse. Once the product has been dispatched, we are unable to accommodate exchange requests.


Thank you for choosing Harper & Ro Gifts, LLC. We are dedicated to providing you with a seamless shopping experience and high-quality, custom-made products. If you have any questions or concerns, feel free to contact us. Your satisfaction is our top priority!