RETURNS & EXCHANGES
At Harper & Ro Gifts, we want you to love your merch just as much as we love creating it!
From school spirit wear and team apparel to Senior Night, graduation, and personalized gifts, many of our products are made specifically for your order. Because of this, returns, exchanges, and cancellations are handled according to the type of order and its production status.
We believe in keeping things fair, straightforward, and clear from the start.
Custom & Personalized Orders
Custom and personalized products are final sale once production begins and cannot be returned, exchanged, or refunded due to a change of mind.
This includes items made using customer-selected designs, names, photographs, dates, numbers, colors, sizes, or other approved details.
Please review your order carefully before completing your purchase or approving a design proof.
Order Changes & Cancellations
Need to make a change? Contact us as soon as possible.
Changes or cancellations may be possible before production begins, depending on the status of your order.
Please note:
- Retainers are non-refundable.
- Materials purchased or committed specifically for your order are non-refundable.
- Design fees are non-refundable once design work begins.
- Once production begins, custom and personalized orders cannot be canceled due to a change of mind.
If an order is canceled before production begins, any remaining payment not already committed to non-refundable costs may be eligible for a refund.
Sizing & Customer-Approved Details
We want your merch to fit and look just right!
Customers are responsible for reviewing sizes, colors, quantities, spelling, names, dates, photographs, and personalization details before placing an order or approving a proof.
Items produced according to the approved order or design are not eligible for a refund or exchange because of incorrect customer-provided information.
If a replacement is needed due to an ordering mistake, it may be purchased as a new order, subject to current pricing and availability.
Incorrect or Defective Items
We take pride in our work, but if something isn't right on our end, we'll make it right.
If your item arrives with a verified production error or does not match your approved order, please contact us with your order number, a description of the issue, and clear photographs of the affected item.
We'll review the concern and determine the appropriate resolution.
If Harper & Ro Gifts is responsible for a production error, we will correct or remake the affected item at no additional production charge.
We reserve the right to inspect the item and offer a correction or replacement before issuing a refund.
Colors & Product Variations
Colors may appear slightly different on computer screens, phones, digital proofs, and finished products.
Minor variations in color, materials, or printing are normal and do not automatically qualify as defects or production errors.
How to Report an Order Issue
If there's a problem with your order, please contact us as soon as possible.
Email: support@harperandro.com
Include your order number, a brief explanation of the issue, and photographs when applicable.
Please do not return or ship any items without contacting us first.
Questions? We're Here to Help!
Not sure whether your order qualifies for a correction, replacement, or refund? Reach out before sending anything back.
We're happy to review your concern and help determine the next steps.
Harper & Ro Gifts